Case Manager-Client Service

Centerville Office Support Limited

Job Title: Case Manager-Client Service

Job details

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Pay: ₦100,000 - ₦150,000 a month

Job type: Full-time

Location: Abuja

Full job description

Job Summary:

Centerville Office Support Limited is seeking a dedicated and compassionate Case Manager - Client Services to assist individuals applying for Social Security Disability benefits (SSDI/SSI). The Case Manager will be responsible for guiding clients through the application process, gathering necessary documentation, and maintaining effective communication with clients, attorneys, and social security offices.

Our ideal candidate will have strong communication and organizational skills, attention to detail, and a passion for helping clients navigate legal processes. Prior experience in case management, social security disability claims, or a legal setting is preferred.

Key Responsibilities:

Client Communication & Support:

• Serve as the primary point of contact for clients throughout the Social Security Disability claims process.
• Maintain regular communication with the client by providing them with regular case updates, ensuring they understand the status of their claims.
• Explain the application, reconsideration, and appeals process in clear and simple terms.
• Address the client's concerns with empathy and professionalism.

Case Management & Documentation:

• Gather and organize medical records, work history, and other required documents to support disability claims and update on Salesforce.
• Assist clients in completing necessary forms and paperwork for the Social Security Administration (SSA).
• Maintain detailed case files and documentation in the firm’s case management system client matter.

Collaboration with Attorneys & Social Security Office:

• Work closely with attorneys, paralegals, and support staff to prepare cases for the next stage.
• Contact SSA representatives to obtain the status of claims for clients.

Requirements, Skills, and Qualifications:

Though qualified candidates will be trained, we, however, require that our ideal candidate meet the following:

Required:

· Minimum of bachelor’s degree in law/mass communication/English language or any relevant field, with at least a Second Class Upper (2:1) compulsory.

· Strong communication and client service skills - must be able to speak clear English

• Ability to handle confidential and sensitive information with professionalism.
• Excellent organizational skills and attention to detail.

· Highly proficient in Microsoft Suite, especially Word (abilities to navigate and effectively use this program without assistance in an office setting).

Preferred:

• Experience working in a law firm,
• Knowledge of Social Security Disability law and SSA regulations
• Experience in case management, social security disability claims, legal support, or a related field.
• Proficiency in the use of Salesforce CRM.

Other Prerequisite (Remote Work)

• Applicants must have access to a good and stable power supply (either an inverter or a sound generator set)
• Applicants must have access to a strong and reliable internet service at his/her location.
• Applicants must be willing to work remotely AND from an office.
• Applicants must be residents of Abuja.

Job Type: Full-time

Pay: ₦100,000.00 - ₦150,000.00 per month

Application Question(s):

• Where in Abuja do you reside?
• This employment is an in-person job (in-office); however, you will be required to work remotely for a few months before working in an office space permanently. Does this work for you?
• Do you hold a Bachelor’s degree with at least a Second Class Upper (2:1) classification?
• Do you have access to a reliable laptop with a minimum of 8GB RAM or own one?

Location:

• Abuja (Required)

Application Deadline: 10/04/2025
Expected Start Date: 21/04/2025

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