Job Title: Case Manager-Client
Service
Location:
Abuja
Full
job description
Job
Summary:
Centerville
Office Support Limited is seeking a dedicated and compassionate Case
Manager—Client Services to assist individuals applying for Social
Security Disability benefits (SSDI/SSI). The Case Manager will be responsible
for guiding clients through the application process, gathering necessary
documentation, and maintaining effective communication with clients, attorneys,
and social security offices.
Our
ideal candidate will have strong communication and organizational skills,
attention to detail, and a passion for helping clients navigate legal
processes. Prior experience in case management, social security
disability claims, or a legal setting, client service or candidates with legal
background is preferred.
Key
Responsibilities:
Client
Communication & Support:
- Serve
as the primary point of contact for clients throughout the Social Security
Disability claims process.
- Maintain
regular communication with the client by providing them with regular case
updates, ensuring they understand the status of their claims.
- Explain
the application, reconsideration, and appeals process in clear and simple
terms.
- Address
the client's concerns with empathy and professionalism.
Case
Management & Documentation:
- Gather
and organize medical records, work history, and other required documents
to support disability claims and update on Salesforce.
- Assist
clients in completing necessary forms and paperwork for the Social
Security Administration (SSA).
- Maintain
detailed case files and documentation in the firm’s case management system
client matter.
Collaboration
with Attorneys & Social Security Office:
- Work
closely with attorneys, paralegals, and support staff to prepare cases for
the next stage.
- Contact
SSA representatives to obtain the status of claims for clients.
Requirements,
Skills, and Qualifications:
Though
qualified candidates will be trained, we, however, require that our ideal
candidate meet the following:
Required:
- ·
Minimum of bachelor’s degree in law/mass communication/English language or
any relevant field, with at least a Second Class Upper (2:1) preferred.
- ·
Strong communication and client service skills—must be able to speak clear
English
- ·
Ability to handle confidential and sensitive information with
professionalism.
- ·
Excellent organizational skills and attention to detail.
- ·
Highly proficient in Microsoft Suite, especially Word (abilities to
navigate and effectively use this program without assistance in an office
setting)
- This is an in-office position; candidates must be willing and able to work on-site at our Centerville office in CBD, Abuja.
Preferred:
- Experience
working in a law firm, or a Lawyer
- Knowledge
of Social Security Disability law and SSA regulations
- Experience
in case management, social security disability claims, legal support, or a
related field.
- Proficiency
in the use of Salesforce CRM.
Job
Type: Full-time
Pay:
₦120,000.00 - ₦160,000.00 per month
Application
Deadline: 05/06/2025
Expected Start Date: 20/06/2025
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