Job Opening: Status Specialist - Client Service

 

Job Title: Status Specialist - Client Service

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Full job description

Centerville Office Support Limited is seeking a dedicated and compassionate Status Specialist to assist individuals applying for Social Security Disability benefits (SSDI/SSI) and other benefits. This role involves direct communication with the Social Security Administration (SSA) in the United States, ensuring timely updates on client claims and facilitating the processing of essential documentation. The ideal candidate will possess excellent communication skills, a persuasive yet professional manner, and the ability to manage sensitive client information efficiently.

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Key Responsibilities:

• Liaise with SSA representatives to gather updates on client claims and ask follow-up questions to aid benefit processing.
• Accurately record and update client status in our Salesforce CRM system.
• Notify caseworkers of claim developments and any pending decisions.
• Submit and fax required documents to SSA to support the timely resolution of claims.

Requirements, Skills, and Qualifications:

Though qualified candidates will be trained, we, however, require that our ideal candidate meet the following:

Required:

• Minimum of a bachelor’s degree in law, mass communication, English language, or any relevant field, with at least a Second Class Lower (2:2).
• Strong communication and client service skills—must be able to speak clear English with good diction.
• Ability to handle confidential and sensitive information with professionalism.
• Excellent organizational skills and attention to detail.
• Highly proficient in Microsoft Suite, especially Word (abilities to navigate and effectively use this program without assistance in an office setting)
• This is an in-office position; candidates must be willing and able to work on-site at our Centerville office in CBD, Abuja.

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Preferred:

• Prior experience in a law firm or legal support environment.
• Familiarity with Social Security Disability procedures and SSA regulations.
• Background in client service, disability claims, or related administrative roles.
• Experience using Salesforce CRM or similar platforms.

Job Type: Full-time

Pay: ₦130,000.00 - ₦150,000.00 per month

Application Deadline: 06/06/2025
Expected Start Date: 30/06/2025

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